Feedback

45 Comments

Join the discussion and tell us your opinion.

moonsurferreply
March 13, 2018 at 2:01 pm

Questions? Suggestions? Bugs? Please let me know in the comments below.

Joereply
May 19, 2018 at 7:38 pm
– In reply to: moonsurfer

Can we get leaderboards to see who is the furthest in moon surfer?

Supportreply
May 19, 2018 at 7:43 pm
– In reply to: Joe

Thanks for the suggestion! The next update makes a step in this direction. Only a step, though. I expect it to be live within the next 48h.

Timoreply
June 7, 2018 at 6:40 am
– In reply to: moonsurfer

Could we get a 60fps mode and/or graphics settings?

Austin Gilbertreply
June 8, 2018 at 4:36 am
– In reply to: moonsurfer

Can you add a pefomance option. It would really help my system.

Braidenreply
May 5, 2018 at 1:48 pm

Hi there. First off, love your game, so fun! I have run into a bug however. I am on the last marked dot on the map, at an area where the checkpoint is about 1200 meters away, and you have to rely on bumps in the ground to reach it. I can make it fine, but when I touch the checkpoint, I pass right through it. The game doesn’t recognize it as touching it. When I pass through the other side, I do get the boost from leaving it though. Just something to look into. Thanks!

moonsurferreply
May 5, 2018 at 2:01 pm
– In reply to: Braiden

Thank you for letting me know! I just tried it myself and it worked for me.
Are you on Android or iOS? Did it happen once or multiple times?

raravanreply
May 6, 2018 at 4:17 pm

Same bug here. Also, the global map (Moon) doesn’t show up anymore. 🙁
Beated all the waypoints.

iPhone SE.

moonsurferreply
May 6, 2018 at 7:04 pm
– In reply to: raravan

Thank you for the feedback. I still wasn’t able to reproduce this bug. Working on it.

Katiereply
May 7, 2018 at 5:39 am

Hi! I purchased the additional game pack to gain access to the entire moon, however the access hasn’t changed. Help?

moonsurferreply
May 7, 2018 at 6:34 am
– In reply to: Katie

Thank you for playing Moon Surfing. Before you purchased the game, you were able to unlock only the first areas of the moon by playing. After the purchase, you’ll be able to unlock the entire moon – but you still have to do it by playing. That’s on purpose because the later levels are more difficult.

But I understand that this might be confusing. I’ll change the dialog in game to make it clearer.

(Here’s how you can check if the purchase was successful: The “Purchase” button in the settings screen should be greyed out and the blue area on the moon should be gone.)

Dirkreply
May 7, 2018 at 7:19 am

Hi. Since rhe Update with Automatic level selection I‘m fixed on S005 E165 and I can‘t finish this Position (last flag does not register arrival and I’m not able to leave the level. Menu, Set, continue does not perform any reaction. Thats frustrating. Can you help? BR

moonsurferreply
May 7, 2018 at 7:41 am
– In reply to: Dirk

Thanks you for the feedback. Please restart the app (on iOS: double tap the home button and swipe up). Like this you should be able to continue playing. To get past this area you can use the cheat menu. I’ll explain how you can access it in the next post.

I still have to find the reason for the checkpoints not registering. This bug has not happened for me so far. I’m working on it.

moonsurferreply
May 7, 2018 at 7:50 am

If you can’t get past a specific area, there’s a cheat menu: Touch all four buttons in the menu screen (“Set”, “Reset”, Settings, Return) at once to open it. Use the „Unlock next“ button to unlock the next area. Press it multiple times to unlock more areas.

Dirkreply
May 7, 2018 at 10:11 am

Thanks for the Cheat, but even this doesn‘t help. No reaction on button open next area.

moonsurferreply
May 7, 2018 at 11:10 am
– In reply to: Dirk

Just to be sure: There is no immediate reaction when using the cheat menu. The next area is unlocked in the background and you will only see it after you close the cheat menu.
Anyway, I am working on an update right now.

moonsurferreply
May 7, 2018 at 2:02 pm

Despite intensive testing, the bug(s) did not occur on my devices. But I found a likely cause. I submitted a new version (1.0.8) to Apple and expect it to be live in two days. Possibly sooner. Please let me know if it solves it.

Generally, if you encounter a problem, here’s how to reset the game:

1. Reset the app in the Settings panel
(Alternatively: Delete the app, re-download from the store, “Restore” your purchase in the settings panel)
2. Use the cheat menu (see comment above) to unlock the moon up to your current progress.

Dirkreply
May 8, 2018 at 6:05 am

Thanks for the Update. Now it works. BR

Jackreply
May 8, 2018 at 8:57 am

Hi, i wanted to ask because of the music. It’s absolutely magnificent. Who made it or is there some link to buy and download it?

Supportreply
May 8, 2018 at 9:42 am
– In reply to: Jack

Why thank you. I did the music myself and I’m planning to make it available for free soon.
I’ll let you know, when it’s ready.

Hannahreply
May 9, 2018 at 7:51 am

Hey I was wondering if you could offer some pointers on the last level? I can’t tell if I’m missing something because the checkpoint is 1200m away and there’s no add time flags. I’ve been playing this level over and over. Help!

Supportreply
May 9, 2018 at 8:12 am
– In reply to: Hannah

Congratulations for making it to the last level! The following tricks might help:
1. Touching right before landing gives you a speed boost (indicated by a blue circle). The amount depends on the distance of your jump.
2. Swipe left or right before jumping to make a kickflip. Use this to steer around the steep areas in the last level.

Lisareply
May 9, 2018 at 11:48 pm

Hi! LOVE your game, buuut… I’m like 10-15 meters away to reach the last checkpoint on one level and suddenly, the screen just freeze for like two secends and thwn the whole terrain turns black and I just go straight through it. I’ve tried to turn the app off and on again and so on, but nothing works. Happens every time. Please help? iPhone 6

Supportreply
May 10, 2018 at 4:47 am
– In reply to: Lisa

Thank you for playing! Please make sure you’ve got the latest version installed (1.0.9), this should probably solve it.

raravanreply
May 9, 2018 at 11:52 pm

You’ve totally made it! No more bugs or anything, just a rock solid gameplay of your amazing game.
Thank you, Christian.
<3

Supportreply
May 10, 2018 at 4:47 am
– In reply to: raravan

Thanks a lot for your feedback and patience.

Mercer Powellreply
May 19, 2018 at 10:21 pm

I found an exploit where if you bring the board parallel to a cliff and continuously slide your finger toward the direction of the clif, you can climb any vertical challenge. I’ve tested it on multiple occasions and it works every time without fail, even on the steep slopes alongside the valley of the starting level. I’m mentioning this because it takes a lot of the challenge out of the game and generally makes it feel less involved. I hope you see this and can get back to me, thanks!

Supportreply
May 20, 2018 at 4:51 am
– In reply to: Mercer Powell

Thank you for letting me know! You are absolutely right, this makes it too easy. I will fix it in an upcoming update.

Meshalreply
May 26, 2018 at 8:11 pm

Why is 2 dollars for the all of the Moon 🌚 just make it free because your game is to amazing please and I don’t have any 💵 to buy it

Supportreply
May 26, 2018 at 8:18 pm
– In reply to: Meshal

Thanks for playing. I just sent you an email with an unlock code.

Meshalreply
May 26, 2018 at 8:23 pm

And please make more levels

Meshalreply
May 26, 2018 at 8:25 pm

how do I put it

Meshalreply
May 26, 2018 at 8:29 pm

Send it to this email

AENNNO-reply
June 9, 2018 at 9:05 pm

Really Enjoy the game good work! And I love your clever texturing in the base bubbles.
Suggestion: It would be really cool if you could unlock an “Unlimited Power” board (it could perhaps have a slight purplish or teal-ish tinge to the solar panels but other wise be identical). The levels are gorgeous and I would love to be able to explore them without limitation
I also have a suggestion on how this could be achieved but if you do decide to empliment it I would like it to be a surprise for the users. If you shoot me a response at the email provided with the post I’d love to tell you more!

Supportreply
June 10, 2018 at 6:22 pm
– In reply to: AENNNO-

Thanks for playing and your suggestion. The next update will feature an area type without time limit. If you have further suggestions: Here is the right place!

MoonMountainGoatreply
June 10, 2018 at 12:46 am

Sometimes when I go through a flag the +10 shows up underneath my total time but then does not actually add to it. I seems to do it when I’m cutting close on my timer (like less than 2.0 seconds left) or also when I am in the air like when I just right after going through a flag.

This is on my iPad

Supportreply
June 10, 2018 at 6:21 pm
– In reply to: MoonMountainGoat

Thanks for the feedback. I noticed this as well, but still couldn’t find the reason. Working on it!

MoonMountainGoatreply
June 10, 2018 at 1:51 am

Why is not seeming to post my feedback?

I have noticed a glitch where if your mid-air while going through a flag it sometimes won’t add 10 seconds to your time.

Supportreply
June 10, 2018 at 6:20 pm
– In reply to: MoonMountainGoat

Thanks for the feedback! I’ll look into it!

AENNNO-reply
July 1, 2018 at 12:55 am

THANK YOU for the infinite levels! Game is a lot of fun and I’ve been suggesting it to my friends!

Bobreply
July 12, 2018 at 5:37 pm

I finished all the free levels in less than 30 minutes. There should be more free levels because I really enjoyed this game but I don’t want to redo the levels I already completed. Thank you!!!!

Supportreply
July 12, 2018 at 6:10 pm
– In reply to: Bob

There are plenty of areas to explore, even in the free part of the game. Did you notice that you can rotate the moon map by dragging?

Maxreply
July 18, 2018 at 12:04 pm

Hi there, really great game! Visuals and music are awesome! Congrats. What I really don’t like are the controls. I suggest using the gyroscope for steering. Or at least to make it possible to adjust sensitivity of the controls. Right now they are very slow and doughy. Also why are there no more flags in the area after the purchase? The free levels were to easy, the first paid level is to hard without extra time.

Supportreply
July 18, 2018 at 3:11 pm
– In reply to: Max

Thanks for playing and for the feedback: as for the flag

Supportreply
July 18, 2018 at 3:17 pm
– In reply to: Max

Thanks for playing and for the feedback! I’m continously optimizing the controls. I also testes gyroscope controls, but it didnt feel right. As for the flags: I’m not sure what you mean. The only areas without flags are the ones with an infinity symbol.

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